We’re Hiring

Houston, Dallas, San Antonio, and El Paso

Service Technician

Basic Function

The Service Technician is responsible to preform maintenance and repair refuse vehicles and all other equipment the company represents, (I.E. brush pickers, combo units, street sweepers). He/she will be skilled and capable of preforming diagnostics, repairs, and maintenance tasks associated with electronics and accessories. In addition, the Technician may also be assigned to conduct pre-delivery service on vehicles to ensure excellent working order upon delivery to the customer. The Technician is required to hold an unrestricted driver’s license, CDL preferred clean driving record, a minimum of two years of repair experience, post-secondary training, and has a strong technical performance record. He/she has to be able to lift a minimum of 75 Lbs. at times and not be sensitive to high heat environments.

Responsibilities

The following is a representative list of the duties and responsibilities associated with this position:

  • Expertly diagnose issues based upon experience, analysis, and testing
  • Maintain leading-edge knowledge of diagnosis technology, digital manuals, and reference materials
  • Possess an increasingly broad knowledge of how vehicles complex components work and interact
  • Perform routine service inspections, test, and lubricate major components (IE, body hydraulic cylinders and pumps)
  • Perform and operate equipment such as refuse collection trucks and bodies
  • Mounting, dismounting new and or used refuse bodies on chassis
  • Welding and fabricating, replacing floors in bodies, body packer blades and rails

Service Tech/ Mechanic- Responsibilities include

All work will be performed inside and or outside shop depending on equipment type

  • Perform work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards.
  • Diagnose cause of any malfunction and preform repair
  • Remove and replace hydraulic pumps, cylinders, and or any body related component found to be defective
  • Replacing any attached component by means of welding, cutting or bolting for warranty purposes
  • Road test vehicles when required
  • Electrical diagnostics
  • Maintain a clean work area as directed
  • Preventative maintenance
  • Install lift axles
  • Body repairs
  • Attend factory-sponsored training classes
  • Keep abreast of factory technical bulletins
  • Keep shop area neat, clean, and able to account for all company –owned tools at all times
  • Must follow all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisors

Any additional duties asked of the employee

Contact Brian Mathis by email at brianmathis@heiloftexas.com

Heil of Texas Service Manager

San Antonio

Function/Position Description:

Manages service department team members, including customer service interactions, reports, and repairs. Provides the highest level of customer service with a sales-minded attitude while developing lasting customer relationships.

Essential Job duties

· Assign work to technicians to ensure a proper work flow and prompt repair time to customers

· Check in trucks

· Open tickets in CDK system when customer/sales drops off truck for repairs

· Run reports to ensure tech times are correct and make changes if needed

· Constant communication with customers on truck status

· Update Sales department on truck progress

· Close RO’s when work is completed

· Call IBS if needed for accounts receivable charging abilities

· Check status of all work in the shop, being in the loop on all work

· Check status of parts that are ordered for repair jobs waiting in the shop

· Create quotes for customers and make sure that are delivered to them with the utmost sense of urgency

· Work with vendors on sublet work being performed on our units to ensure all work is completed to our standards

· Pick up and deliver trucks when needed

· Create RFC for all warranty, help manage the warranty by ensuring Warranty work performed meets warranty guidelines with our manufacturer

· Accountable for warranty schedule, follow up with warranty clerk and factory to ensure all warranty is paid

· Get out of the shop and visit customers, it is very important to build a relationship with them

· Prepare budgets on a yearly basis with the help of your branch manager and controller

· Review expenses daily

· Manage technicians/warranty

· Make sure all technicians are up to date on safety guidelines and training by conducting monthly safety meetings

· Manage Facility Repairs as needed

· Must have Managerial Experience, experience managing employees

CDK experience is preferred

Heil of Texas is an equal opportunity employer

Note:

The above information is intended to describe the general nature and level of work being performed by employees within this classification. It is not intended to be construed as a comprehensive list of all duties, responsibilities and qualifications of employees so classified.

Job Type: Full-time

Contact Casey Brown by email at casey@heiloftexas.com